1. Information Collection
We may collect information you voluntarily provide when submitting contact forms, requesting quotations, booking consultations, subscribing to newsletters, or communicating with us regarding a project. This information may include your name, email address, telephone number, property address, service preferences, appointment details, project specifications, photographs, and any additional information you choose to provide. We also automatically collect limited technical information such as browser type, device information, IP address, operating system, and pages visited to help improve website functionality.
2. How We Use Your Information
Your information is used to respond to enquiries, prepare quotations, schedule appointments, provide requested services, manage projects, process payments where applicable, improve customer support, maintain service records, and enhance the overall performance of our website. With your consent, we may also send newsletters, promotional offers, maintenance reminders, or updates about our services. We do not sell or rent your personal information to third parties.
3. Cookies & Similar Technologies
Our website uses cookies and similar technologies to provide essential website functionality, remember your preferences, analyse visitor activity, improve website performance, and personalise your browsing experience. Optional analytics or marketing cookies are used only where permitted, and you may manage or disable cookies through your browser settings at any time.
4. Data Security
We implement appropriate administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss. Security measures may include encrypted data transmission, secure servers, controlled system access, routine software updates, and regular monitoring. Although we take reasonable precautions, no electronic storage or internet transmission method can guarantee absolute security.
5. Third-Party Services
We may engage trusted third-party providers to assist with website hosting, analytics, appointment scheduling, communication services, payment processing, mapping services, material sourcing, delivery, or specialist installations. These providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and data protection standards.
6. Information Sharing
Your personal information will only be shared where necessary to deliver requested services, comply with applicable legal obligations, prevent fraud, protect our legal rights, maintain website security, or support legitimate business operations. We do not disclose personal information for unrelated commercial purposes without your consent.
7. Data Retention
Personal information is retained only for as long as reasonably necessary to provide our services, maintain project and warranty records, satisfy legal or regulatory requirements, resolve disputes, and support legitimate business operations. Information that is no longer required is securely deleted or anonymised where appropriate.
8. User Rights
Subject to applicable laws, you may request access to the personal information we hold about you, request corrections to inaccurate information, request deletion where legally permitted, restrict certain processing activities, object to specific uses of your information, withdraw marketing consent at any time, or request a portable copy of the information you have provided.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If we become aware that such information has been collected, appropriate steps will be taken to remove it in accordance with applicable legal requirements.
10. External Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security, or content of external websites, and we encourage users to review their respective privacy policies before providing personal information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updates become effective upon publication on this website, and continued use of the website constitutes acceptance of the revised Privacy Policy.